technology enhances surgeon-patient communication
you for letting me take care of you," said Dr. William
Pennington of Midwest Orthopedic Specialty Hospital. But he didnít
say it directly to Susan Dawicke, a 68-year-old resident of
Franklin who had arthroscopic shoulder surgery this fall. He
spoke to her by video, filmed in the operating room while still
wearing his scrubs.
was sent in a password-protected email the day after her
surgery, along with pictures from her procedure and
postoperative instructions for her recovery. Dawicke was
"floored." "The video was absolutely amazing. It
was so personal. This is the new way of medicine," Dawicke
and others at MOSH are some of the first in the nation to use
Synergy by Arthrex, a company that develops medical products to
advance minimally invasive orthopedic procedures. Synergy, an
imaging platform, was launched in February 2012, and integrates
high-definition cameras, LED lighting and an image management
system with an iPad application.
Synergy, surgeons can immediately review, edit, annotate and
transmit photos, videos and information. Confidential patient
images and reports are stored on an encrypted cloud server that
is HIPAA compliant.
Synergy product can create a better rapport with our
patients," says Dr. Eric Pifel. "This technology
enhances patient interactions weíve already had and improves
points out that the goal is not just to make patients happy.
"Itís about relationships, creating trust to reduce
anxiety," he says.
was most impressed with the accessibility. Everything she might
need was at her fingertips, for future reference or to share
with her other doctors.
experience made my opinion more positive," she adds.
"I am very pleased with the hospital and doctors, but Iíve
never seen anything like this follow-up before. The technology
takes it up another level."