When
are local retailers going to learn? In the daily routine of running
a business, some of your customers will become offended. They may be
offended by the way your store smells, or by the way a sales clerk
looked at them, or by the price of the latest flat screen
technology. Consciously deciding not to appease a few people who
literally can never be pleased is part of running a business.
Local businesses would be well served to remember this simple
philosophy in all aspects of dealing with a diverse community. For
example, when confronted with whiny fringe groups regarding their
latest perceived offense at your sponsorship of an event, just
smile, nod your head, and say "Yes sir, we understand."
Or, "Yes ma’am, we’ll be sure to take another look at
that." Then do nothing, except mumble under your breath as you
walk away about right-wing nut jobs or left-wing wackos or whatever
the particular case may be.
In doing so, a business might indeed lose a tiny percentage of
its revenue, as represented by the fringe element of previously
mentioned nut jobs or wackos. Or maybe not. In the end, given enough
time, all controversy fades. Offering the best value in town is
enough to draw any true fiscal conservative in your direction when
push comes to shove.
But the worst choice a retailer can make is exactly the direction
chosen by American Furniture, Electronics & Appliances, which
pulled its sponsorship of an upcoming Bill Maher show at the
Riverside Theater within 48 hours of the first whimper from overly
sensitive right-wing groups regarding Maher’s comedic content. In
doing so, American has guaranteed permanent boycotts from the other
side of the political spectrum, myself included. As I sit in the
center of the front row during Maher’s July 24 show, I will be
sure to remind everyone around me that American TV doesn’t much
care for free speech.
Objections raised by Milwaukee’s whiny fringe to Maher’s
controversial opinions focused on his criticism of various Christian
religions. Admittedly, Maher is known to point out from time to time
that some Catholic priests molest children, which is of course a
horribly true thing to point out. And as a regular viewer of his HBO
television show, "Real Time with Bill Maher," I can
confirm that his commentary on religion is fair and balanced across
all religions. Maher’s views stand in contrast to comedian Dennis
Miller, who will also be sponsored by American at the Riverside
Theater later this year. Miller’s criticism of religion seems to
begin and end with Islam, which is, of course, acceptable religious
bigotry to American and the local overly sensitive crowd.
It must be a simple numbers game for American. After all, how
many Muslims listen to Charlie Sykes and buy expensive electronics?
But in reading the actual objections of the local whiners, one is
quickly left to wonder if their real concern is regarding Maher’s
religious criticism, or simply his overall political leaning? And
therein lies the rub. Maher’s criticism of Republicans, and
President Bush and his policies, far exceeds his religious content
in both voracity and volume. The aforementioned critics who
pressured American to drop its sponsorship of the event know this.
Yet, they don’t seem to realize or care that their attempts to
squash government criticism at Maher’s appearance in Milwaukee may
be perceived as an affront to the free speech rights they love to
carry on about, in their usual selective, hypocritical style.
Imagine the conservative uproar if a handful of left-leaning
activists succeeded in pressuring American to cancel its sponsorship
of Dennis Miller’s show, due to his bigoted view of the Muslim
religion? Or, even due to his newfound conservative views related to
the war in Iraq? How would American justify appeasing one group of
fringe voices while ignoring another group? Not that I’m
suggesting anyone should put American in such an impossible
position. I would never do such a thing.
Or, perhaps American could just use the same logic that it used
regarding Bill Maher. When Miller appeared on "The O’Reilly
Factor" to discuss the pope’s recent visit to America, he
said, "Now, listen, I have my qualms with the Catholic Church
in the last few years. Last time I went to confession I said, ‘You
first.’" Funny, isn’t it? Not to Catholics, who would
probably demand a boycott of American for sponsoring Miller, if only
he weren’t also a loyal Bush backer.
It’s a lose-lose situation for a local business to start
playing these games. In the future, companies placed in this
situation should take my advice. Just smile, say thank you for your
input, and walk away. Time heals all wounds, and that same customer
will be back at your doorstep if you give them reason enough to
return.
(Tim Schilke is the author of "Growing up Red" and
lives in Grafton. His column runs Wednesdays in The Freeman.)