My colleague
here, Roger Moore, the film critic, is constantly being
asked by friends and co-workers to suggest good movies
to see, because that's what he does.
My colleague here, Heather McPherson,
the food editor, is constantly being asked by friends
and co-workers to suggest good restaurants, because
that's what she does.
And I'm constantly being asked by
friends and co-workers to suggest good cars to buy,
because that's what I do.
Frequently, when somebody asks about a
solid, dependable car — seldom mentioning the
fun-to-drive factor, because that would require a
different answer — I suggest a Toyota Camry or Toyota
Corolla. Until now, no one has complained about that
advice, because both are top-quality cars. In my
opinion, a base-model Corolla may be the most dependable
vehicle on the road.
I can imagine that Roger and Heather
occasionally get calls from friends complaining about a
movie or a meal they suggested that didn't live up to
the recommendation. Of course, movies and meals aren't
that expensive. Cars are.
And I've gotten several calls from
friends and readers less than pleased about my
suggestion that Toyotas are good buys. The most painful:
A friend who has a 3-year-old Camry that, due to a
suddenly expanded family thanks to several stepchildren
his new wife brought to the marriage, is no longer large
enough. He wants a Honda minivan. And when he tried to
trade his Camry in this week, he found the resale value
to be, shall we say, depressed.
And while my friend fell far short of
accusing me of recommending a car that suddenly is worth
less than it was a few months ago, the point was made:
In the auto business, things can change very quickly.
We have seldom seen recalls of the
magnitude that now face Toyota, and more recent
complaints about Prius brakes — an anomaly I have
experienced in several Prius models, that I considered
more of an annoyance than a safety issue — and alleged
problems with electric power steering in Corolla models
are all conspiring to torpedo Toyota's glowing
reputation for quality and reliability.
On Wednesday, at the Chicago Auto
Show, Toyota executives tried to reveal the new 2011
Avalon, but almost all the post-conference questions
were about the recalls. Later that day, at a news
conference for Intellichoice, a company that determines
residual values for used cars, the speaker — while
presenting Toyota with several awards — still had to
make mention that the awards were still valid despite
the decline in resale value for multiple models. A law
professor leading a class-action lawsuit against Toyota
suggests that Toyota owners have lost between $2 billion
and $4 billion in value for their vehicles.
Really? I think that may be
hyperbolic, especially if the current fixes Toyota is
applying to various models really solve the complaints.
Yes, there's a drop, but yes, there will be a rebound.
And keep in mind too that while these
recalls are painful, they are by no means unique –
it's just their scale that is sobering, aided by
media-friendly incidents that keep them in the news.
Example: A reader just forwarded a story about a Camry
owner in Tennessee who, supposedly because of a stuck
throttle, ran the car into a funeral home. "Sort of
cuts out the middleman, huh?" the friend said. How
can you ignore that kind of irony?
Keep in mind, too, that there are lots
and lots of recalls. Cars.com, partly owned by the
Tribune Co., which owns the Orlando Sentinel, keeps a
list of recent recalls. A sample since last November:
—2007-2008 Honda Fit: Faulty window
switch could lead to fire.
—2010 Chrysler Sebring, 2010 Dodge
Avenger, 2010 Dodge Nitro, 2009-2010 Dodge Ram, 2010
Jeep Commander, 2010 Jeep Grand Cherokee and 2010 Jeep
Liberty: Could lose brake booster assist.
—2002-2003 Subaru Impreza WRX: Fuel
leakage can lead to fire.
—2010 Volvo XC60; 2001-2005 Volvo
S80; 2001-2004 V70, S60, XC70; 2003-2005 XC90: Fuel
leakage can lead to fire.
—2006-2009 Hyundai Azera: Faulty
wiring can lead to airbag failure.
—2010 Jaguar XF: Engine stalling.
—2008 Nissan Sentra: Brake failure.
—2008-2009 Mitsubishi Lancer and
Lancer Evolution: Airbag sensor failure.
—2007-2008 Jeep Wrangler:
Transmission fluid overheating can lead to fire.
—2000-2003 Toyota Tundra: Chassis
corrosion.
—2010 Volvo XC60: Seat belt failure.
—2009 Mercedes-Benz G-Class 550:
Fuel leakage can lead to fire.
—2010 Jeep Grand Cherokee: Dash seam
can prevent airbag deployment.
Granted, these recalls are for much
smaller numbers than the Toyota — the Mercedes recall
affects just 352 vehicles — but suffice it to say
everybody makes mistakes.
Even automotive editors. But I still
like base-model Toyota Corollas.