Chevrolet has
built a better mousetrap. The 2011 Cruze sedan gets
better fuel economy than most subcompacts and offers the
passenger and luggage space of a midsize sedan.
Those
achievements will mean nothing unless Chevrolet
convinces customers to check out the Cruze before they
buy a better-known model like the Honda Civic, Hyundai
Elantra and Toyota Corolla. Years of reliability and
fuel-efficiency give those models credibility with
small-car buyers.
Chevy can't
match that history. The mousetrap needs cheese.
"Our job
is to tell buyers why they have to look at the Cruze:
fuel economy, safety, refinement and quality," said
Margaret Brooks, Chevrolet director of small-car
marketing.
EPA highway
fuel economy ratings of up to 40 mpg, an exceptionally
roomy interior and trunk, and 10 standard air bags will
drive the rational argument.
"Direct
comparisons are probably good with this car," said
Jim Hall, managing director of 2953 Analytics in
Birmingham. "Tell people how the Cruze is better
than each of its competitors; show the ways it stands
out."
The comparisons
should focus on attributes where the Cruze's advantage
is greatest and will last longest, he said. That way the
commercials can keep running for months.
The calendar
favors Chevrolet. The Cruze's advantages in fuel economy
and room should last a long time. It will be the only
new compact on sale this fall. It will have a head start
of several months versus the 2012 Ford Focus, a year
over the new Honda Civic and Hyundai Elantra, and about
two years before a new Toyota Corolla arrives.
Brooks plans
entertaining and attention-grabbing advertising to
complement just-the-facts comparisons. Cruze advertising
is to begin appearing in September. In addition to
high-rated TV shows, Chevy plans to advertise on popular
news, lifestyle and shopping Web sites.
Chevrolet also
plans to place Cruzes within TV programs, making the car
a supporting character in the stories without disrupting
the plot. "The takeaway will be that this is a fun
car," Brooks said. "This is a very
research-oriented market. If you capture people's
attention, they go online to learn more."
The Cruze must
impress independent buyers' guides like Consumer
Reports, Edmunds.com and the Automotive Leasing Guide,
said Joe Phillippi, principal of AutoTrends consulting,
Short Hills, N.J.
"That will
put them on new people's shopping lists," he said.
"Then they need to put people in the cars" for
test drives.
Chevrolet
dealers will host events to do just that at malls and
other public places, said Jim Campbell, Chevy director
of marketing.
Chevrolet will
encourage dealers to buy the Cruze's direct competitors
and offer back-to-back comparison test drives. That
tactic helped the Malibu, Traverse and Equinox build
credibility.
"Our goal
is to get on the shopper's final consideration list, and
then beat the competition head to head," Campbell
said.
Chevrolet knows
it has an opportunity with the Cruze. After years when
it was barely a player in the car and small SUV markets,
the Malibu, Traverse and Equinox have won the brand and
GM new customers. Some 40 percent to 50 percent of
Equinox buyers are new to GM. That's an exceptionally
high rate. Chevrolet expects the Cruze to match it.
"There's a
generation of buyers who have no experience with
domestic brands," Brooks said. "The Cruze is a
great opportunity to bring them into the Chevrolet
brand."
GM is
confident. Weeks before the first Cruze reaches a
dealership, the automaker has added a third shift to
build the Cruze 'round-the-clock in Lordstown, Ohio. GM
won't reveal sales targets, but three-shift
manufacturing will produce more than 300,000 cars a
year, enough to make the Cruze one of the country's
best-selling cars.