KENOSHA – The Better Business
Bureau Serving Wisconsin is warning consumers about Npodz.com, a
Kenosha-based online retailer.
The BBB has given Npodz.com an “F” rating, the BBB’s lowest
grade, according to a statement. During the past three years,
the BBB has received 47 complaints from 28 states and Canada
regarding the company. Twenty-eight complaints were received in
2013, and 18 complaints have been processed so far in 2014.
Npodz and its principal, Sherron Leggett, has not responded to
the BBB since September 2013, the statement said.
Complainants allege purchased t-shirts were not received,
according to the statement, and some complainants report
receiving an e-mail from the company saying the “item has been
shipped” though it never arrived.
Others have reported receiving shipping and tracking information
that could not be verified, according to the statement.
On Dec. 6, the BBB sent a certified letter to Npodz due to a
pattern of consumer concerns received by customers. The BBB sent
a second certified follow-up letter to the company on Dec. 19,
the statement said. To date, the BBB has not received a
“What’s disturbing about these complaints involving Npodz.com is
not only the number and the rate at which they’re coming in, but
also the pattern,” said Ran Hoth, CEO and president of the
Better Business Bureau Serving Wisconsin. “Consumers paid for a
product they did not receive, and now cannot reach the company.
The fact that this firm has stopped responding to the BBB is
that much more frustrating.”