Kohlís tests same-day delivery in Chicago, plans to extend offering

By Katherine Michalets - Freeman Staff

Sept. 22, 2015

MENOMONEE FALLS ó Kohlís is testing same-day delivery for online purchases in Chicago and San Francisco with the intent to pilot the program in more markets in the near future.

According to the Menomonee Falls-based retailer, customers in participating stores in the pilot areas can place orders on Kohls.com or with their smartphone or tablet and select the same-day delivery option and the item will be delivered later that day.

Sydney Hofer, public relations program administrator for Kohl's Department Stores, said the company will explore additional locations later this fall, including Atlanta, Boston, Dallas, Houston, Los Angeles, Miami, New York, Philadelphia and Washington, D.C.

Kohlís announced other digital initiatives Tuesday, including the ďstore modeĒ for Kohlís mobile app, which will provide a more personalized experience and help customers take advantage of Kohlís savings every time they shop in-store. Customers can opt-in to store mode in the Kohlís app to search store inventory and find in-store promotions that can be applied to their purchase, like Kohlís Cash and percent off coupons. 

The retailer also announced ďenhanced mobile payment options,Ē beginning this fall. The options  will offer Kohlís customers a new easy, secure and private way to pay in stores with the rollout of Apple Pay, as well as the ability to use Apple Pay within the Kohlís app. Kohlís customers will also be able to add their Kohlís Charge card as a form of payment within Apple Pay. Kohlís customers will be able to complete purchases easily, quickly and securely across all digital channels with Visa Checkout, which will be available on Kohls.com and mobile devices.

ďKohlís is committed to providing our customers with an easy, convenient shopping experience in a way that is personalized and engaging Ė  no matter how each customer prefers to shop,Ē said Kevin Mansell, Kohlís chairman, chief executive officer and president, in a statement. ďOur digital teams are continually testing new ideas and capabilities to create a world-class omnichannel experience that is seamless across devices. With each evolution, we aim to elevate our offerings for an easy, inspiring shopping experience.Ē 

Kohlís has also redesigned its mobile Kohls.com site and tablet app to make it easier for people using their smartphones to shop.