MILWAUKEE — The
Better Business Bureau released statistics for 2014 on Thursday that
showed a 20 percent increase in instances of service and
“substantial increases” in most areas of assistance.
Overall instances of service approached a quarter billion, an
increase of 20 percent, which is the highest total in BBB’s 103-year
history, according to the announcement. Inquiries involving people
looking up a business on bbb.org also increased by 25 percent. In
2014, customer reviews were introduced by BBB, resulting in more
than 88,000 published reviews, about a third of reviews are not
published because BBB cannot verify that the reviewer is a customer
of the business, according to the announcement.
The top 10 industries that the BBB received complaints about in 2014
remained unchanged compared to 2013. They were, in order from most
to least: cellular telephone service and supplies; telephone
communications; television (cable, CATV and satellite); auto dealers
(new cars); collection agencies; auto dealers (used cars); Internet
shopping; furniture retail; banks; and auto repair and service.
Overall complaints decreased about 5 percent from 2013 to 2014,
according to the BBB, which report is related to the increase in
inquiries and the introduction of customer reviews.
For more information or further inquiries, contact the Wisconsin BBB