Wilderness Resort says it suffered data breach

Freeman Staff

Nov. 23, 2015

WISCONSIN DELLS - Wilderness Resort announced Monday that a recent data incident compromised the security of some of the resort’s computer processing systems. Guests who used a debit or credit card to pay for or reserve a room from March 9, 2015 to June 8, 2015 may be affected. In addition, customers who used their credit or debit cards to make an onsite food and beverage outlets, attractions and retail locations between could potentially be affected by this incident, according to the company.

The security compromise did not affect the resort’s computer system used to process online gift card purchases or the computer system used to process purchases at off-site food and beverage locations.

“We take the security of our guests’ personal information very seriously, and want to sincerely apologize for any inconvenience this incident may have caused any of our guests,” said Joe Eck, general manager, in a statement. “By working closely with third-party forensic investigators to confirm the security of our systems, we are confident that our guests can once again safely use their payment cards throughout our resort.”

On Oct. 8, Wilderness, with the help of third-party forensic investigators, discovered an unknown person or persons had placed a sophisticated malware on the resort’s computer systems used to process credit and debit cards.

The resort is offering guests, who provided card information or who used their card onsite during this time period, access to one free year of credit monitoring. Guests can enroll in this complimentary service by visiting the resort’s website at www.wildernessresort.com.