Bank is constructing a smaller bank branch on Mukwonago's
south side that will be more high-tech
- It’s no secret that people are increasingly using their
cellphones to complete banking transactions and credit or debit
cards to pay for purchases, so in response, Citizens Bank decided
to construct smaller branch locations and continue improving their
Bank is planning to construct a 1,279-squarefoot branch location
with two drive-thru windows off Rochester Street near the new
Qdoba and Starbucks. Once completed, the branch will replace the
existing location on the south side of the village, which is 1,600
square feet with
four drive-thru windows.
Charlie Miller said people are going to branch locations less
often and opting for mobile options. Even laptops are being used
less frequently for banking, he said.
are trying to adapt,” he said.
new location, which he hopes will be open early in 2018, will have
a more modern look and an outdoor patio space with three tables,
similar to Qdoba and Starbucks that will be across the parking
lot. An interior lobby will be mostly glass. There will be a
lounge area with a TV displaying updates on the financial market
and sports. A high-top table will offer an alternative place for staff
and customers to work and connect to the free WiFi.
said as more people use their phones for managing their finances,
there are still those who want that human connection. So while
some banks are closing branches, Citizens Bank recognizes its
mixed customer base and wants to offer physical locations.
fact, even ATM traffic is dropping as people use cash less often,
but there are still some people who want access to one. So Miller
said Citizens Bank will continue to provide ATM services.
the future, similar changes will appear at the Citizens Bank in
the Town of Genesee.
said the plan is to build a new, smaller location to replace the
existing branch near highways 59 and 83.