MILWAUKEE — Aurora
Health Care announced it is piloting a new online
reservation system at more than a dozen Aurora Health
Care urgent care clinics in southeastern Wisconsin.
at the select clinics, the system’s goal is to improve
patient access and simplify health care by allowing
patients to check in online and reserve their place in
the urgent care patient queue or book a specific time
for their same-day visit, reducing wait times, according
to the Wednesday announcement.
“Aurora is committed
to constantly innovating to deliver the best patient
experience along with best patient care,” said Gerard
Colman, chief operating officer of Aurora Health Care.
“We know that when patients are feeling under the
weather, many would prefer to wait at home. This new,
state-of-the art technology allows them to do just that,
while securing their spot in line. We’re so pleased to
be able to bring this new level of service, convenience
and access to our patients across southeastern
Aurora is piloting
the program at 13 of its urgent care locations in the
Greater Milwaukee region and surrounding outlying areas:
Good Hope: 3003 W. Good Hope Road, Milwaukee; West
Allis: 7220 W. National Ave., West Allis; Mayfair: 3289
N. Mayfair Road; Edgerton: 6901 W. Edgerton Ave.,
Greenfield; Brookfield: 16985 W. Bluemound Road,
Brookfield; New Berlin: 14555 W. National Ave., New
Berlin; Menomonee Falls: N84 W16889 Menomonee Ave.,
Menomonee Falls; Waukesha: W231-N1440 Corporate Court,
Waukesha; West Bend: 1100 Gateway Court, West Bend;
Waterford: 818 Forrest Lane, Waterford; Burlington: 248
McHenry St., Burlington; Lake Geneva: 146 E. Geneva
Square, Lake Geneva; and Elkhorn: 201 E. Morrissy Drive,
As part of the
process, individuals can request customized text message
reminders and updates as their visit time approaches.
Patients can also communicate back to Aurora health care
providers via text message, if they want to have a brief
dialogue regarding their anticipated visit time.
Additionally, patients can view estimated wait times at