Aurora launches online reservation system for urgent care

Freeman Staff

Sept. 30, 2015

MILWAUKEE — Aurora Health Care announced it is piloting a new online reservation system at more than a dozen Aurora Health Care urgent care clinics in southeastern Wisconsin.

Starting immediately at the select clinics, the system’s goal is to improve patient access and simplify health care by allowing patients to check in online and reserve their place in the urgent care patient queue or book a specific time for their same-day visit, reducing wait times, according to the Wednesday announcement.

“Aurora is committed to constantly innovating to deliver the best patient experience along with best patient care,” said Gerard Colman, chief operating officer of Aurora Health Care. “We know that when patients are feeling under the weather, many would prefer to wait at home. This new, state-of-the art technology allows them to do just that, while securing their spot in line. We’re so pleased to be able to bring this new level of service, convenience and access to our patients across southeastern Wisconsin.”

Aurora is piloting the program at 13 of its urgent care locations in the Greater Milwaukee region and surrounding outlying areas: Good Hope: 3003 W. Good Hope Road, Milwaukee; West Allis: 7220 W. National Ave., West Allis; Mayfair: 3289 N. Mayfair Road; Edgerton: 6901 W. Edgerton Ave., Greenfield; Brookfield: 16985 W. Bluemound Road, Brookfield; New Berlin: 14555 W. National Ave., New Berlin; Menomonee Falls: N84 W16889 Menomonee Ave., Menomonee Falls; Waukesha: W231-N1440 Corporate Court, Waukesha; West Bend: 1100 Gateway Court, West Bend; Waterford: 818 Forrest Lane, Waterford; Burlington: 248 McHenry St., Burlington; Lake Geneva: 146 E. Geneva Square, Lake Geneva; and Elkhorn: 201 E. Morrissy Drive, Elkhorn.

As part of the process, individuals can request customized text message reminders and updates as their visit time approaches. Patients can also communicate back to Aurora health care providers via text message, if they want to have a brief dialogue regarding their anticipated visit time. Additionally, patients can view estimated wait times at