- The Workforce Development Center is headed to the White House in
organization announced Friday that it’s one of 15 teams from across
the country that’s been selected to attend a learning exchange and
celebration Sept. 18 and 19.
WDC was selected because of its customer centered design, which was
intended to create innovative ways to improve the customer experience
and outcomes for America’s Job Centers. The WDC serves over 20,000
citizens and helps out with over 1,500 businesses every year.
part of the process, the organization formed a 10-person team which
partook in an online seven-week course offered by an international
design and innovation consulting firm. After the course, the team came
up with a prototype that’s able to better connect the younger
demographic with its services.
were excited to see what we could learn from this process and we were
blown away by the ways it opened our eyes to new possibilities to
improve our local center,” Beth Norris, job center coordinator,
WDC has locations in Waukesha, Ozaukee and Washington counties and
assists public and private ventures in providing free or low-cost
services for employers and job seekers.