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Michelle Gass |
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MENOMONEE FALLS - Kohl’s Corp. on Wednesday announced
that Michelle Gass has been hired to fill the newly
created position of chief customer officer, according to
a company statement.
Gass
will begin June 17 and report to Kohl’s chairman,
president and CEO Kevin Mansell. Gass will be
responsible for overseeing marketing efforts, the
company’s high growth e-commerce business on its website
and the customer’s total experience.
“I am
extremely pleased Michelle is joining the Kohl’s
leadership team,” Mansell said. “She comes to us with a
track record of success and the experience, skills and
imagination to lead and accelerate Kohl’s omnichannel
efforts, as well as develop new strategies to move our
consumer engagement in new directions. I fully expect
this to be the start of an exciting journey to drive new
growth for the company across all of our business
areas.”
Prior
to joining Kohl’s, Gass spent more than 16 years with
Starbucks Corp. in a variety of senior leadership roles
including global strategy, marketing and category
management.
“I am
thrilled to be joining the team at Kohl’s at this
pivotal time in the retail industry,” Gass said. “How
people shop and consume media is going through a change
unlike anytime before. I am delighted to help shape how
Kohl’s will evolve as its already strong brand to be
even more compelling to today’s customers.”