MILWAUKEE — In this
data-driven, digital world, a huge fear for most people is
having their personal identification information stolen. With
the announcement Thursday from health insurer Anthem that
hackers infiltrated its computer network and gained access to
personal information for customers and employees, the Better
Business Bureau issued advice on what people should do in the
According to a letter from Anthem CEO Joseph Swedish, the
company “was the target of a very sophisticated external cyber
attack. These attackers gained unauthorized access to Anthem’s
IT system and have obtained personal information from our
current and former members such as their names, birthdays,
medical IDs/social security numbers, street addresses, email
addresses and employment information, including income data.
Based on what we know now, there is no evidence that credit card
or medical information, such as claims, test results or
diagnostic codes were targeted or compromised.”
Anthem will provide credit monitoring and identity protection
services for free and have created a website where more
information about the breach will be posted,
www.AnthemFacts.com. People can also call 1-877-263-7995
with concerns or questions.
According to the BBB, scammers often take advantage of data
breaches and the confusion people feel resulting from it by
creating fake website and phishing emails.
Some tips the BBB offered Thursday were people should not take a
“You must act quickly. Breaches involving Social Security
numbers have the potential to be far more detrimental to
victims, and the damage can be difficult to repair,” according
to the BBB.
The organization also suggested acting proactively by freezing
credit reports, which it said will not affect existing credit
cards and financial accounts, “but will create a roadblock for
thieves seeking to create fraudulent accounts using your
A person should also vigilantly check their credit reports at
www.annualcreditreport.com, according to the BBB, for unauthorized
charges or other signs of fraud.
For more information about scams, check out BBB Scam Stopper at