Kohl’s to open customer service center in Dallas

Special to The Freeman

June 14, 2013

MENOMONEE FALLS – Kohl’s Department Stores announced plans Friday to open a customer service operations center in Dallas, which the company predicted will generate about 1,500 jobs during the next four years.

The center is expected to open in late spring 2014 with hiring starting at about the same time. The center will be a two-building, three-story, 240,000-square-foot facility and will support the growing Kohl’s Charge program, as well as Kohls.com, according to a company statement.

“Exceptional customer service has always been a top priority for Kohl’s,” said Kevin Mansell, Kohl’s chairman, president and CEO. “The addition of our new facility and associates will continue to ensure Kohl’s delivers a seamless, positive shopping experience for our customers. We are pleased to expand our presence in Texas and in the Dallas area, which offers a positive environment for business and a robust workforce.”

According to the company, Kohl’s expects to hire approximately 300 associates when the facility opens and ultimately create more than 1,500 jobs over the next four years

Other existing customer service sites serving Kohl’s Charge customers and Kohls.com are located in San Antonio, Texas, and Menomonee Falls.