These
are sobering times for Internet users who value their
privacy.
The government has expanded its online surveillance
authority in the wake of Sept. 11. And Web users are
bombarded almost daily with warnings about
cyberterrorism, hackers, worms, spyware, identity theft
and cookies.
It seems you can’t wander down the Information
Superhighway these days without wondering who is spying
on you or surreptitiously sucking up all your personal
information.
Fortunately, there are myriad tools for Internet
users who want to reclaim at least some of their
privacy.
Encrypted e-mail, ‘‘anonymous’’ Web surfing,
and software that crushes cookies and eats spyware, can
all help reduce your online exposure.
Consider, though, how paranoid you want to be.
Building a virtual wall around your online self can be
time-consuming and hinder your Internet experience.
Law-abiding citizens probably do not have to worry
about the government trolling their e-mail or logging
their Web surfing habits, privacy experts say. On the
other hand, hackers, unscrupulous network
administrators, co-workers and online marketers all
could be trying to scoop up personal information about
you without your knowledge.
‘‘I think things have definitely gotten worse,’’
said Lee Tien, a privacy attorney with the Electronic
Frontier Foundation. ‘‘What has changed is the
technology makes it easier to track people, to mine data
about people. It’s cheaper to analyze data. And with
the cheaper technology, they can store more data.’’
E-mail is perhaps the most ubiquitous form of
Internet use, and in many ways the most insecure. Far
from being a direct communication between people, an
e-mail makes several hops across computers on workplace
networks, Internet service providers and e-mail
providers, before finally landing in the mailbox of the
recipient. Almost anywhere along the way, someone with
the right tools can sneak a peek.
‘‘E-mail is essentially a digital version of a
postcard, and there are many people who can intercept
it,’’ said Chris Hoofnagle, deputy counsel for the
Electronic Privacy Information Center.
The best way to foil would-be mail snoopers is to
encrypt your e-mail. Encryption scrambles the messages
you send to others, requiring the recipient to
unscramble the message to read it. The encryption itself
is virtually unbreakable. But it requires users on both
ends to have a pair of ‘‘keys’’ to encrypt and
un-encrypt messages.
Because of its complexity, and the fact that
encrypted e-mail users can generally talk only to other
encryption users, encryption has resisted widespread
adoption.
I tried to install a freeware version of Pretty Good
Privacy, easily the most popular encryption program, on
our Windows box. The program integrated seamlessly into
our Outlook mail program. But it was cumbersome and a
little confusing to install, and a couple of weeks
later, I still haven’t figured out how to use it.
‘‘It’s not that easy to use,’’ said Phil
Zimmermann, who invented Pretty Good Privacy. ‘‘When
I developed PGP, it was for human rights applications,
and the stakes were high...We’ll be better off if we
develop a system that your mom can use.’’
Secure Web mail services are making encryption more
user-friendly.
Hushmail (www.hushmail.com) is a Web mail service
much like Yahoo Mail and Hotmail. Registration is quick
and painless, and the company asks for no personal
information. After registering, users create a pair of
encryption keys that will be used to send and receive
messages.
But as easy as it is, Hushmail suffers from a common
problem: It can send encrypted e-mail only to recipients
equipped to accept it.
ZipLip.com, another Web-based secure e-mail service,
cleverly bypasses that problem. Instead of actually
sending encrypted messages to the recipient, ZipLip
sends an e-mail notifying the recipient that a message
is waiting on the ZipLip Web site.
Users retrieve the messages using a special passcode,
and then they’re deleted from the ZipLip servers.
The advantage here is that the recipient does not
need an encryption program on his computer to read the
message.
Company President Kon Leong said the service is a
‘‘personal project’’ of his that does not make
any money for the Mountain View company; its main
business is selling secure e-mail services to companies.
Web surfing risksAfter e-mail, Internet users might
want to consider the vulnerability of their Web surfing
habits. Web surfing litters the Internet with personal
information, from Internet protocol addresses, which can
identify individual computers, to sometimes personal
information like names and e-mail addresses.
Web site owners can see what kind of operating system
and monitor you’re using, what part of the country or
world you’re in, and when you last visited their site.
They can tell which Web site you visited before theirs,
and which one you went to next.
Moreover, hidden scripts on a Web page can bore into
your hard drive and retrieve private information, often
without your knowledge.
Some of that information is merged with ‘‘offline’’
information, such as credit reports, to draw up a
clearer picture of your buying habits, said Lance
Cottrell, president of Anonymizer.com, an online service
and software program that makes Web surfing anonymous.
‘‘I think the real issue is the amount of
information gathering going on,’’ Cottrell said.
‘‘People underestimate the value of this
information.’’
Cottrell says Anonymizer, which cloaks a user’s Web
surfing by routing all user information through its
servers first, now has 1 million users and 100,000
paying annual $29.95 subscribers. A limited free version
is available as well.
‘‘The general awareness has continued to grow,’’
Cottrell said. ‘‘We’re seeing a growing concern
about security, and people are looking for ways to
improve their control.’’
Cookies, those little text files silently placed on
your computer by the Web sites you visit, continue to be
a privacy issue. The list of Web sites using cookies
seems to grow daily (Look on your hard drive for a
folder named ‘‘Cookies.’’ We’ve collected more
than 2,400 cookies in just the last year.)
Many cookies serve a useful purpose, such as
remembering log-in information or helping e-commerce Web
sites keep track of what’s in your shopping cart.
But cookies are also used by advertisers to track
your surfing and shopping habits. Privacy experts said
users should be more aggressive in managing their
cookies. Some browsers allow users to block cookies
completely (not recommended) or to accept them on a
case-by-case basis. Look in the preferences menu of your
browser.
Seth Schoen, staff technologist at the Electronic
Frontier Foundation, says he deletes all his cookies
once a month. He recommends users check out cookie
management software such as Cookie Crusher, (www.thelimitsoft.com/cookie/).
Newer browsers, such as Mozilla, allow users to
automatically delete their cookies after a set period of
time.
The newest privacy threat is something called spyware.
Sometimes installed on users’ computers without their
knowledge, spyware programs gather information about the
user and his Web habits, information that is then fed
back to the owner of the spyware.
Schoen said spyware is an example of how privacy can
be compromised by exploiting a computer’s weakest
links.
‘‘If you’re using encrypted e-mail, the
technology may be very sophisticated,’’ Schoen said.
‘‘But if you end up with spyware getting into where
your e-mail is stored, it can copy your address book and
send it all over the Internet.’’
Often, the software will download advertisements - ad
banners, pop-up windows, etc. - to a user’s computer
for display later while the user surfs the Web.
Schoen said the emergence of spyware underscores the
need for computer users never to download and install
programs indiscriminately.
Lastly, don’t discount viruses, which can invade
your computer, grab personal information and files, and
send them back out to other Internet users. Make sure
your virus-protection software is up to date and turned
on at all times.
‘‘All systems are vulnerable,’’ Hoofnagle
said. ‘‘A lot of what’s going on with security is
just making intrusion more difficult.’’