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Custom-made
men’s dress shirts were once considered the privileged
peacockery of the moneyed set — a dash of sartorial
swagger that could be afforded only by Hollywood A-listers,
Wall Street bankers and monocle-wearing aristocrats of a
bygone era.
But
today, thanks to advances in technology, a competitive
market and consumer demand, custom clothing has moved
within the barrel-cuffed arm’s reach of the common
man.
Click a
button in Burbank and a factory in Beijing can cut and
sew a dress shirt made to specification — not just in
size, shape and fabric, but with a mind-boggling number
of other options as well (including mitered pockets,
contrasting buttonholes, French cuffs and rounded collar
points). And it can be delivered to your doorstep in
less than three weeks for the sum of $100 — less than
half the price of an off-the-peg luxury brand using the
same high-end Italian fabrics.
That’s
the business model of 5-year-old, Dallas-based custom
clothier J.Hilburn, which couples e-commerce with a
nationwide direct-sales team of “style advisors”
armed with fabric swatches and tape measures who do
initial in-person consultations. The company has gone
from selling $1 million worth of custom dress shirts in
2008 to more than 10 times that last year, according to
co-founder Veeral Rathod. “We sold 100,000 custom
dress shirts in 2011,” Rathod said. “Up from 60,000
in 2010.”
J.Hilburn
isn’t the only crafter of custom shirts to report
growth. Peter Crawfurd, the co-founder and chief
executive of 3-year-old website ShirtsMyWay.com,
declined to provide specific figures, but he said 2011
sales were up 91 percent over 2010. A similar online
purveyor, Indochino (which also sells custom men’s
suits and outerwear), has seen sales triple over the
last three years, according to its co-founder and chief
executive, Kyle Vucko.
Even some
in the old-school bricks-and-mortar custom shirt
business — such as Anto Distinctive Shirtmaker in
Beverly Hills, where the shirts cost $325 each, require
at least two fittings and are made no further afield
than Sherman Oaks — report a bump in business.
“Knock
on wood, we’ve seen sales increasing every year,”
said Jack Sepetjian, a partner with his brother Ken in
the family business named for their father. “The last
five or six years we’ve noticed more of the younger
guys — in their 30s and 40s — coming in. That’s a
good sign for us.”
Although
it doesn’t track custom dress shirts specifically,
market research firm NPD Group reports that sales in the
men’s dress shirt category jumped 13.49 percent to
$2.78 billion in the 12-month period ending Nov. 30
(compared with a 2.26 percent increase in the overall
men’s shirt and sweater business in the same period).
Paulo
Goncalves, a partner and co-designer of New York
City-based ready-to-wear label Bespoken Clothiers, which
rolled out a Web-based made-to-measure program in
October, explained why the brand decided to enter an
increasingly crowded arena.
“We’re
living in a world where people are customizing
everything from their cars to their computers to their
phones and the skins on their phones,” Goncalves said.
“But it’s been really slow to translate to clothing.
We figured that if we could do it — in the proper
manner — it’d be a good opportunity.”
Bespoken’s
idea of the “proper manner” helps illustrate how the
custom shirt business has changed since the days when
the words “custom shirt” meant one thing: a truly
handmade garment, cut from a pattern made specifically
for a single individual (the way Anto’s still does
today) for which the customer could specify any number
of details.
At
Bespoken’s website, for $245 a customer can specify
fabric, collar and cuff style, enter four measurements
(collar, chest, waist and sleeve) and three weeks later
receive a shirt featuring Thomas Mason fabric that’s
been handmade in the same U.K. factory that makes shirts
for venerable British clothier Turnbull & Asser.
“There’s
storytelling that goes along with it as well,”
Goncalves said. “It takes 16 people to construct a
single shirt, we use only mother-of-pearl buttons, and
the shirts are all made in the same factory that made
the famous James Bond shirts. Someone who wants
made-to-measure wants a story to go along with it,
something they can sit in a bar and talk to their mates
about.”
If
you’re working with a clothing budget that’s more
“savings” than “story,” websites like the
aforementioned ShirtsMyWay (starting at $75) or
Indochino ($79 and up) exchange pedigree for price tag,
offering shirts in less expensive fabrics and made in
Asia instead of England.
But in
reality, none of these options is truly “custom” in
the strictest sense of the word. A custom garment is
based on an individual pattern made from scratch, while
these newer options are made-to-measure — based on a
standard, existing shirt pattern which is then sized up
or down to fit.
“If
you’re paying $125 to $225 for a shirt and you’re
going by four or five measurements, that’s fine,
that’s understandable,” said Anto’s Jack Sepetjian,
who says his shop has more than 10,300 patterns on file.
“But the more measurements you take, the better a
shirt’s going to fit. We take over 21 different
measurements — six different measurements for the
collar itself — to build each person an individual
pattern based on their exact posture down to the
sixteenth of an inch. If they are going through that
process, then that’s a perfect custom shirt.”
That
brings us back to J.Hilburn’s hybrid approach, which
is neither as cold and impersonal as the straight e-tail
model nor as expansive and expensive as a traditional
tailor such as Anto. Every prospective customer is
required to meet with a style adviser at least once
(after that orders can be placed online). It’s not
just for a detailed measuring (six for a dress shirt)
but also to rifle through closets looking for favorite
shirts, discuss preferences and talk over the myriad
options (four options for the button placket alone)
before placing an initial order for a shirt priced from
$89 to $159, depending on fabric and details.
Studio
City, Calif., resident Chip Meehan, a J.Hilburn customer
for the last year and a half, says having a style
adviser has not only been helpful, it’s made the
shopping experience enjoyable. “There were questions
asked to which I guess I had an opinion, but I hadn’t
formulated it,” he said. “For example, I prefer the
button-down collars where the button is hidden
underneath. When I was asked if I’d like that I was
like: ‘Why yes, I would!’”
He works
in sales at Comcast, so the 56-year-old Meehan isn’t
required to dress up on a daily basis. “But when I do,
it’s nice to have something that fits me better —
there’s not fabric in the wrong place and things
aren’t short where they should be longer. I used to
wear traditional shirts that were so blousy I felt like
I could have had other people in there with me. Now,
it’s not like I get a flood of comments, but I’ve
definitely had people ask me if I’ve lost weight or
say things like I seem more fit.”
Meehan
says he orders about four times a year. “Usually for
the change of the season,” he said. “Think I’ll
try some casual shirts next. I see a time when
two-thirds of my closet is filled with custom stuff.”
Rathod
says that average customer spending has been increasing
by about $200 a year. And in addition to helping create
a lucrative and long-lasting customer relationship,
style advisors serve another practical purpose —
keeping custom shirt remakes down to, in his words, “a
phenomenally low 3 percent.”
“I can
see the younger guys, who are maybe a little more
fashion-forward, trying to take their own measurements,
giving it a shot online, maybe looking for the best
price,” he said. “But our guy is a 45-year-old
professional — a doctor, lawyer or banker, and he
appreciates this concierge-type service.”
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