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A pair of
shoes usually takes about six weeks for Melinda
and Louis Whisler to make and ranges in price
from $345 to $1,300 or more for exotic skins in
Seattle, Washington.
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FORT LAUDERDALE, Fla. - Tired of searching for that
perfect pair of shoes only to go home empty-handed?
At Morgan Miller, a new store at Aventura Mall in
southern Florida, you can design your own custom-fit
sandals, then cruise the mall or sip champagne as
cobblers build your creation. About an hour later, the
shoes you thought never existed - violet python-skin,
Swarovski crystal-studded stilettos with black accents,
for example - are actually served on a silver platter.
Experts say discerning, hard-to-fit shoe addicts like
customer Mercedes Mendez, 30, of Miami Shores, Fla., are
fueling a trend in customized shoes. ‘‘I always
loved shoes, always,’’ Mendez said. (At last count,
this fashionista had more than 250 pairs.)
Mendez revels in the fact that at Morgan Miller she
can choose from an array of soles, straps and
embellishments to fashion a pair that costs between $99
and $350. In just a few months, Mendez has designed six
pair of Morgan Miller shoes - the neutral navy, funky
orange, the wild zebra print and more.
Budding boutique operators such as Morgan Miller as
well as athletic footwear giant Nike and fashion label
Steve Madden are blazing a trail by giving customers the
power to design, said Marshall Cohen, chief industry
analyst for The NPD Group.
Consumers love to play designer and come out with a
unique product that reflects their personality, said
Cohen. ‘‘Customized and personalized products are
becoming one of the most important trends in the fashion
industry today.’’
Some customers become loyal word-of-mouth advertisers
for retailers who offer customization. Mendez has spent
more money at Morgan Miller than she cares to think
about, but she’s hooked and telling her friends about
the store. Her passion isn’t driven by fashion alone.
Before Morgan Miller, she had to take shoes to a cobbler
to have them adjusted because her right foot is wider
than the left.
The store’s founder, Morgan Miller, a 25-year-old
Miami designer, kicked off her shoe business in South
Beach, Fla., in 2006 and has wooed celebrities such as
actress Gabrielle Union. She recently traded an
off-the-beaten-path boutique for the Aventura Mall
location.
Miller said shoppers sometimes spend hours sorting
through design possibilities. Store associates help
customers with selections, starting with the sole, then
straps and accessories. Next, the customer is fitted by
the in-house cobbler.
The shoes are finished while the customer waits,
Miller said, noting they can pass the time sipping
champagne.
The store hosts shoe parties for customers who want
to share the experience. In the end, customers walk away
with both ‘‘instant gratification’’ and ‘‘bragging
rights,’’ Miller said.
Miller’s inspiration came from her own shoe fetish,
which started at age 6. While vacationing on the Italian
island of Capri, she landed her first pair of
custom-made shoes: delicate leather ballet flats with
straps that tied up the ankle. Growing up she traveled
to Europe for fashion events with her father, Gary, who
worked in the luxury apparel business, and started
collecting brands like Prada and Dolce & Gabbana.
Now customers worldwide can find Morgan Miller online
at morganmillershoes.com, order shoes and have them
delivered the next day.
At Nikeid.com and SteveMadden.com shoppers have to
wait weeks to get their shoes, but prices are in line
with off-the-rack designs. That’s helped to make
customization more affordable for the masses.
Retailers who can invest in the personalized option
and jump manufacturing hurdles will attract young adults
and shoe lovers who crave something unique, said John
Shanley, footwear and athletic analyst for Susquehanna
International Group. But he and others note that those
are challenges most retailers can’t get past today.
With help from her family, Miller plans to open more
stores in southern Florida as well as in New York, Los
Angeles and Las Vegas. International franchises will
follow, she says, noting efforts are under way for a
Dubai store.
‘‘It’s eventually going to be a lifestyle
brand,’’ Miller said, adding her vision extends to
customized sunglasses and cosmetics. Already, customers
at the Aventura store can design handbags and belts,
though delivery takes a few weeks.
Miller says she’s encouraged by feedback from
customers like Mendez, who is frequently complimented on
her Morgan Miller shoes. ‘‘I get excited when
someone notices them,’’ Mendez said. ‘‘I almost
forget I have them on, because I wear them all the time.’’