Consumer protection officials are urging shoppers this holiday
season to be aware of store policies on returns, refunds and
Department of Agriculture, Trade and Consumer Protection
administrator Sandy Chalmers warns that many stores charge a
restocking fee that may increase if the package is opened.
Each business is
responsible for setting its own return guidelines.
say shoppers should be aware that policies vary by store. Shoppers
are also urged to keep receipts and pay attention to the time
frame given by retailers for returns.
ordering online or over the phone, the state recommends that
shoppers find out who pays shipping fees to return items.