What do you do if your baby
breaks out in hives after your pediatrician's office closes?
Or you want to know if the knee replacement your specialist
recommends for your mother is really the best treatment for
her? Consider the patient-centered medical home.
No, a medical home doesn't mean you get a
flat-screen TV and a comfy recliner — or even up-to-date
magazines — at your doctor's office.
It means, in the current medical buzz, that
you have a relationship with a doctor or clinic that can
obtain all of your medical records, advise you after hours
when your baby is sick, or help you weigh the pros and cons of
treatments like new knees.
The "medical home" is coming to a
doctor's office near you. The trend is nationwide. Some
states, like Idaho, are just getting started, but many
providers already have put some elements of medical homes in
place.
A KEY TO CHANGE: ELECTRONIC RECORDS
Several pilot and demonstration projects are
under way, or soon will be. A new Idaho task force, the
Patient-Centered Medical Home Partners Group, is a coalition
of health care providers dedicated to creating medical homes
in Idaho.
The concept is key in many health care
reform proposals, including President Barack Obama's. It
hinges on providers having comprehensive electronic medical
records that other doctors, hospitals or medical practices can
access easily. Without that, doctors would be hard-pressed to
have all the information they need to track your care.
The federal government has given medical
providers until 2012 to get their electronic acts together or
face loss of federal payments.
Creating full-grown medical homes is much
easier said than done.
"This is going to take years and years
and years of transformation," said Dr. David Peterman,
president of Primary Health Medical Group, which got an
earlier start than many physician practices at putting
electronic medical records a mouse click away.
Teddie Phetsomphou, 22, of Boise, Idaho, has
been devoted to Primary Health as a medical home for her
children since she took her toddler, covered with hives, to a
Primary Health clinic in Nampa. Since then, her sons Kingston,
1, and Kayden, 2, have been patients.
"When I call and something is wrong,
they are always willing to see them the same day, and one time
I used the nurse (after hours), and she called my doctor at
home," Phetsomphou said.
———
ONE GOAL: ENDING COSTLY DUPLICATION
Creating medical homes costs money. Their
effectiveness in preventing expensive, duplicative tests and
treatments that don't help is expected to save enough money to
pay the cost.
For example, Saint Alphonsus Medical Group
and Blue Cross of Idaho are working on a pilot project to
develop medical homes. It is expected to enroll between 1,000
and 2,000 seniors who have Blue Cross' Medicare Advantage
plan, said Dr. Sheri Malakhova, quality director for the Saint
Al's group of physicians.
Much work remains to be done before the
pilot starts, hopefully in January, she said. The project will
require patients and doctors alike to think differently about
health care, she said.
Patients must go through their medical homes
to be referred to specialists. This idea is borrowed from
managed-care plans. That can be hard for patients who are used
to picking specialists they think are the right ones and then
going. "Patients think they are doing the most efficient
thing, but if the pain was from something else, it's a wasted
visit," Malakhova said.
Patients ultimately decide whether to
undergo procedures or see specialists, depending on their
insurance coverage. That choice is what separates medical
homes from managed-care plans, where patients must abide by
their primary care doctors' decisions.
The goal is not to block access, but to make
sure patients get appropriate care, based on their medical
histories and symptoms, advocates say.
———
9-YEAR-OLD EFFORT SAVES MEDICAID CASH
In areas where people at risk of heart
disease receive routine primary health care, such as
medication and aspirin, rates for heart disease are one-third
lower than in areas where patients do not, said Dr. Paul
Grundy, a national expert who recently spoke in Boise.
He has buttons that say, "End Medical
Homelessness" and comes with a boatload of titles. He is
director of health care technology and strategic initiatives
for IBM, where he works on improving quality and efficiency of
health care for the huge company's employees, and is president
of the Patient-Centered Primary Care Collaborative, a
coalition of major employers, consumer groups, patient quality
organizations and other health care industry players.
The first medical homes in Idaho came from
an unlikely source: Medicaid, the federal-state health
insurance program mainly for low-income and disabled people.
Bit by bit and county by county, starting in 1993, patients
have been required to pick pediatricians or primary care
clinics from lists and funnel all of their treatment through
those providers. Patients in all but a couple of rural
counties now participate.
"It really was the forerunner of a
medical home," said Dick Armstrong, director of the Idaho
Department of Health and Welfare. Health and
Welfare has no figures to back it up, but Armstrong believes
that without "Healthy Connections," as the state
dubbed the program, Idaho's Medicaid spending would have risen
faster than it has.
"It is the best practice, and we
believe it ... reduces the use of multiple
physicians, duplication of treatment and unnecessary
treatments," Armstrong said.
YOUR CAT MAY HAVE A BETTER HOME THAN YOU
It is not unusual for public-health programs
to take the lead in creating medical homes for patients,
Grundy said.
"They have the least amount of money,
so they want efficiencies to provide the best care they can
with the resources they have," Grundy said. "In many
states, folks that are getting medical-home-level care from
Medicaid actually get better care than our employees who have
'full coverage.'" Few people today receive the kind of
care envisioned by medical-home proponents. Most people can't
even name their primary care physicians, Grundy said. Pets in
many cases have better medical homes than people do, he said.
"My cat gets notified of its
immunizations, but my wife doesn't for her mammograms,"
he said.
———
WHAT's a 'MEDICAL HOME'?
Measures you may notice at medical practices
in months or years to come include:
—Immediate computerized access to your
entire medical history from all your providers. No longer will
they have to search for and decipher other physicians' scrawls
in thick paper files or work without knowing the treatment or
medicines you've gotten.
—Same-day appointments or walk-in visits.
No waiting months to see your physician.
—After-hours answers to your medical
questions via e-mail or telephone.
—Reminders for preventive steps like
mammograms, colonoscopies and shots.
—Plans for staying on top of chronic
conditions such as heart disease or diabetes.
—New ways to reward primary-care doctors
for the burden of running medical homes. For example, most
doctors today don't get paid for e-visits, no matter how long
they take.