HACKENSACK,
N.J. - How many chief executives can say they were inspired
to start a business while lying on the operating table?
That's how Vitals.com was born, but we'll let Mitchel
Rothschild tell you about it.
Rothschild is
CEO of MDx Medical in Lyndhurst, N.J., the parent company
behind Vitals.com, a Web site that provides consumers with
information on 720,000 doctors. The site, introduced in
January, contains information about medical training, board
certifications, publications and malpractice cases. It also
lets consumers post comments about doctors. Vitals.com has a
staff of 14 and revenue "in the seven figures" -
that's as specific as Rothschild will get. (Interview
condensed and edited for space.)
Q. How would
you describe Vitals.com?
We view
ourselves as a matching site, like eHarmony or Match.com.
Our job is to match patients with the doctor that is right
for them. Right for them means the right type of doctor, at
the right distance, within the right insurance, with the
characteristics they choose. Some people are snobs about
education, other people want to have good hospital
affiliations. Some care about language, some care about good
bedside manner. Some want doctors that are very experienced,
others want doctors that are less experienced but are more
cutting edge.
Q. How did
you get all this information?
We spent a
year and a half compiling it, from literally tens of
thousands of sources. We took a Google-esque approach - we
went out on the Web and found hospital information,
medical-school information, association information,
practice information. We went to every state and federal
organization that licenses doctors. We're up to 1.4 billion
pieces of information about doctors.
Q. I hear you
have an interesting story that inspired all this.
Yes. I am a
weekend warrior who is totally not convinced that I'm the
age I really am.
Q. Which is?
Fifty-three,
according to the government, 23 according to my own measure.
So I tore my Achilles 1/8tendon3/8 in a basketball game. I
went to the doctor, and literally on the operating table, he
said, "Well, I'm pretty excited about this operation. I
don't get to do that many of these in a year." I wasn't
going to turn back at the time, but that was obviously
information I felt I should have known at the time. It is
amazing when you talk to people how little information they
have about what are arguably the most important decisions
they're going to make in their life.
Q. Did you
leave the hospital and right away start working on the Web
site?
My background
is as a marketing and database guy, and I couldn't believe
that in such a finite set - there's only 720,000 practicing
doctors in this country - that you couldn't get detailed
information about them. Talk to most people, they need a
doctor, they're going to open their provider directory,
they're going to go to Dr. Aardvark, because he's the first
on the list. That's not the way to pick your medical care.
Q. There must
be other Web sites that do the same thing as Vitals.
There are a
couple of others. Our main competitor charges $30 for a
report.
Q. How many
hits do you get?
The day after
Labor Day, we got 50,000 hits. We're close to about a
million a month.
Q. Can a
doctor come to you and say, "I don't want you putting
on the Web site that I went to Podunk University. I don't
want people to know where I went to medical school."
Doctors can
edit their profile, and we have people here who deal
primarily with doctor issues. Having said that, there are
two basic elements to the site. One is a directory of every
doctor, and the other is we help you find a doctor. Doctors
can choose to extract themselves from the finding element -
they can say, "I don't want any new patients."
However, if somebody wants to check up on a doctor, we'll
have them in the database. Some facts a doctor cannot edit.
If a doctor went to Guadalajara, they can't write that they
went to Harvard.
Q. But can
they take off Guadalajara?
No. They can
take off a particular hospital that they're no longer
affiliated with. They can take off procedures they no longer
do. They can take off areas of expertise.
Q. Are you
making any revenue yet?
Yes.
Absolutely.
Q. How much?
We're 2 years
old, and we're a seven-figure revenue company and growing
pretty nicely. Our business is a combination of established
revenue streams, such as advertising and publishing, and
newer-wave stuff like online appointment setting. One of the
big initiatives we have is to be the intel inside for a lot
of other sites - to be their doctor finder.
Q. Are you
someone who goes to a lot of doctors? Thinks about this a
lot?
I'm not a
cyber-chondriac.
Q. That is a
problem - people go online and scare themselves with what
they find.
I do believe
that one of the big weaknesses of our society is that
preventive medicine is way underutilized.
Q. What about
alternative medicine? Could I search for a naturopath or
acupressurist?
We are now
mapping five new areas of specialization – alternative
medicine being one, faith-based medicine being another. It's
fascinating. If your doctor comes to you right before
surgery and says "Come, let's get down on our knees and
pray," for some people that's incredibly reassuring,
for others it's completely the wrong thing to say. That's
why we say get the doctor that's right for you.