it’s been more than a few years since you’ve shopped
for a new bed, mattress-buying has changed dramatically.
most people still prefer buying a mattress in a physical
store, a research report from the Better Sleep Council,
a nonprofit organization supported by the sleep-products
industry, showed 27 percent of people would consider
buying a mattress online.
numbers are rising fast. According to the Internet
Retailer Home Goods Report, seven of the 10
fastest-growing online home-goods retailers sell only
buying a mattress online right for you? Should you be
nervous about buying something as important as a
mattress without lying on it? If you’re thinking of
buying a "bed in a box," here are some things
it works. Online mattress sellers can offer lower prices
than physical stores since they’re selling directly to
consumers and usually offer just one mattress type, in
sizes twin through California king, usually made of foam
or latex as a main layer. With one mattress design,
sellers seek to please most, but maybe not all, people.
Luckwitz, spokesperson for Happsy, a year-old company
that sells a mattress made from certified organic
materials (queen, $1,199), said the company wanted to
make healthier mattress materials affordable, and a
simplified model allows it to control costs.
go with a mattress that tries to cover the widest range
that you can. For the people on the extremes, people who
want an exceptionally firm mattress or on the other end
of the spectrum … the bed-in-the-box model right now
might not work for them," he said.
stores may allow more customization of mattresses, but
online retailers are trying to offer semi-customization.
Luckwitz said Happsy has a mattress topper that can
adjust the feel of the mattress. Another online
retailer, Helix, offers buyers a choice of pocketed
coils, foam or both, with a queen size starting at $995.
Casper now offers a budget bed, Essential (queen, $600),
and a higher-end mattress, Wave (queen, $1,850), in
addition to its original bed (queen, $995).
online retailers offer free shipping and lengthy trial
periods, anywhere from 100 to 120 days. Philip Krim,
chief executive officer of Casper, said mattress
delivery can be as quick as same-day for some
metropolitan regions to a few days for other regions.
you don’t like the mattress after sleeping on it
during the trial period, many bed-in-a-box retailers
make it easy to get a refund. Krim said Casper will give
a full refund and will arrange to find a local
organization will accept a donation or recycle the used
mattress, and many other online retailers will do the
said handling mattress disposal may vary because of
state or local regulations, but helping customers get
rid of the bed via a third party is important. "If
you’re buying a mattress from us or any other bed in a
box, it’s a contract and you’re taking a risk. We’re
going to make it super easy for you to return this.
Otherwise the model doesn’t work," he said.
Sara Morrow, deputy home editor at Consumer Reports,
which just tested various bed-in-a-box mattresses, said
the quality of most of these beds is high, and many
scored in the excellent or very good range in their
said of the 15 foam mattresses they recommend, 12 are
available online. But consumers should know foam
mattresses can sleep different from the traditional
innerspring construction found in mattress stores, which
is still the most popular type, she said. In their tests
they’ve noted shifting positions can be easier on
innerspring mattresses than with foam, and she said some
readers have told them foam mattresses, especially
memory foam, tend to sleep hot. A few online retailers
like Happsy and Helix offer pocketed coil construction,
which can be more stable than innerspring.
the mattress from your doorstep to the bed may require
two people, as the boxes can be heavy — queen sizes
can weigh between 70 and 100 pounds — plus buyers need
to think about how to get rid of their old mattress, she
said. Some online retailers offer "white
glove" service where they’ll set up the new
mattress and haul off the old one, but check if that’s
an extra price, she noted.
you start adding fees on top of that, it might not be
any cheaper than going the traditional route," she
nervousness people may have about buying a mattress
online may not be an issue for long as some of the
bigger online retailers are starting to have pop-up
shops and mattress examples in major retailers. Online
retailer Leesa has a bed in West Elm (queen, $940), and
Casper has its budget mattress in Target stores.
mattress stores always seem to have some sale going on
and allow haggling, Morrow said it’s worth it to chat
online with bed-in-a-box retailers to see if you can get
think it’s always worth asking if they have promotions
coming up or if they have anything available now….
Sometimes they throw in free pillows or a free mattress
cover, but it’s always worth exploring that," she