itís time to buy and install a new garage door or if
your door needs a few repairs, itís important to hire
an established, dependable company for the task. A
shoddy installation or incomplete repairs can lead to an
unsafe environment. To make sure you work with the best,
review these tips to hiring a garage door professional.
MAY OR MAY NOT BE REQUIRED
trade licensing isnít required across the board in the
garage door industry. Itís important to research whatís
required in your state or municipality.
careful," says Frank Arrigoni, president of Elite
Garage Door Service in Charlotte, North Carolina.
"Since itís an unlicensed trade (in North
Carolina), anyone with a pair of winding bars and a
pickup truck thinks heís a door man. Educate yourself
on what kind of repair you need, and ask a lot of
make sure your search is thorough, because the license
thatís required might not have anything overtly to do
with garage doors.
need to check to make sure they have the proper
license," says Peter Giglio, owner of Gaithersburg
Garage Door in Gaithersburg, Maryland. "Maryland
requires a home improvement commission license and
Virginia requires a state contractorís license."
regardless of what licensing is required, companies
should be bonded and insured. Be sure to verify a
IS THE COMPANY LOCATED?
long has the company been in business and do they have a
brick-and-mortar building from which they work?
Oftentimes, less reputable (temporary?) companies will
swoop into an area and offer dirt-cheap prices for
repairs or new products, but the quality of the items
and services isnít up to par.
for someone who has been around for a while," says
Joe Gamez, service manager at Overhead Door Company of
San Antonio. "Check to see if they have a physical
address, because a lot of people donít show addresses
and you donít know if youíll be able to find them
tomorrow (should the door malfunction)."
a garage door dealerís showroom is also very helpful
in determining exactly what you want.
at a complete door installed in the showroom, and look
at the dealerís photo album of completed
projects," says Kevin Cunningham, managing partner
of Cunningham Door & Window in Louisville, Kentucky.
"Bring photos of your house, or of a neighborís
house (for inspiration). Let the creative ideas flow. We
love it when a customer requests a unique design or a
special wood species."
the garage door industry is spotty on licensing
throughout the country, reading reviews is critical to
hiring the best.
first thing to do is check Angieís List," says
Allen Evans, owner of Garage Door Guys in Kannapolis,
North Carolina. "As a member myself, it has been a
valuable tool when hiring trades with which I am
unfamiliar. Also, as with any other type of service,
call and ask questions."
addition, look for a company whoís a member of the
International Door Association, which requires certain
industry guidelines to be followed. Homeowners should
also expect a company to be responsive, and able to tend
to your request within a short amount of time.
for good customer service," says Stacy Willis of
Andrewís Garage Door Repair in Centreville, Virginia.
"We try to get our technicians out there as soon as
possible and have people who can answer your
if a company representative is giving you an in-home
presentation on the benefits of a new garage door, pay
what you see is someone who arrives late for an
appointment, who promises to get back to you but doesnít,
and who you catch telling a lie; believe me, thereís a
whole lot worse going on that you canít see,"
Cunningham says. "Your home is a very important
part of your life. Donít do business with someone who
does not appreciate or respect you and/or your