Do a quick
online search for carpet cleaning and you’ll find a variety of
different methods. The two most common are hot water extraction —
mostly known as steam cleaning — and hot carbonation, often referred
to as dry chemical techniques.
So how do you
decide which method is best? To start, check the paperwork that came
with your carpet, with the carpet manufacturer themselves or with a
reputable carpet cleaning company. The most widely accepted cleaning
method is hot water extraction.
"The high
temperature of the water kills bacteria and extracts the dirt out of
the carpet," said Tony Solis of All Points Carpet Care in
Mooresville, N.C. "It’s a very deep cleaning compared to dry
cleaning."
Solis uses
truck-mounted equipment that injects water heated between 180 and 250
degrees Fahrenheit into the carpet under pressure and then rinses out
a pretreated solution he sprays onto the carpet. Steam cleaning
removes bacteria, dust mites and odors. The most common drawback is a
long dry time. Done well, carpet should dry in just a few hours.
"Drying
time on a carpet should be four hours, not 44 hours," Solis
added.
If inferior
equipment is used for steam cleaning, dry times can take more than a
day — resulting in a mildewy smell — and soap can be left behind,
attracting more dirt.
"The way
soap works is, it attracts itself to dirt," said Gil Patterson of
A-1 Chem Dry in metro Kansas City, Mo. "If you don’t rinse it,
it will stay in the carpet and continue to attract soil."
Patterson’s
company uses a hot carbonation cleaning process that requires about
one-fifth the amount of water as steam cleaning.
"A big, big
difference with our process is we don’t have any soap or detergent
in our solutions," Patterson said. "Our general cleaning
solution is a natural solution. It’s pet and family friendly. And,
there’s no risk of leaving any type of soap residue in your carpet,
which will attract dirt. If the technician leaves soap in the
carpeting, you can tell when a customer has that happen to them. It
seems like, within a week or two, the carpet seems dirtier than before
they had it cleaned."
Though most
carpet types can withstand both methods, always follow the cleaning
recommendations of your carpet manufacturer to ensure you don’t void
the carpet’s warranty.
Some companies
charge by the room, others by the foot. However a company charges, you
should know what the fee will be before the technicians begin the
work. Ask for a written quote, if it’s not offered to you upfront.
Most carpet cleaning jobs start at about $79 to $99 for one or two
rooms and go up from there. Look for a company with a good history and
that carries workers compensation and liability insurance and has an
affiliation with an industry trade association like the Institute of
Inspection Cleaning and Restoration Certification (IICRC) or The
Carpet and Rug Institute.
A common
complaint, according to Angie’s List reports, is companies that
offer a discount and then try to up-sell for additional services not
covered in the discount once they get in the door.
"They
should understand (what) their bill (is) before any work is
done," Patterson said. "I invite customers to do as much
research as they can on carpet cleaning because there are huge
differences on carpet cleaning. It’s not just about price."