Nicolette Kearns, left,
and her husband, Bob, pose on the construction
site for a 15,000-square-foot building Wednesday in West
Bend. The building will house the couple's businesses.
Healing Elements Day Spa and Bob owns Concept2Solution.
Nicholas Dettmann/Daily News
Nicolette Kearns had enough.
Kearns, the owner of Healing Elements Day Spa, 2102
Continental Drive, West Bend, was tired of getting a
call from a client needing a massage as soon as possible
for whatever reason and she had to say there wasn’t an
opening until at least the following week. In 10 months,
Kearns hopes those types of calls disappear.
July 26, Kearns, along with her husband, Robert Kearns
III, owner of Concept2Solution, 1530 Corporate Center
Drive, West Bend, broke ground on a 15,000-square-foot
facility across the street from Healing Elements Day
Spa’s present-day location.
facility will house both of the Kearns’ businesses.
Concept2Solution, a mechanical design company, will get
2,200 square feet of the space and the day spa will get
the remaining space. The couple said the hope is to open
both businesses April 1.
are so excited,” Nicolette said. “We’ve been waiting for
probably a good three years planning this.”
the spa, the new facility will quadruple their present-day availability, ending what was described as people
tripping over each other.
“We’ve maxed out this space for a long time,” Nicolette
said. “We’re really excited about having more space.”
all goes to plan, Nicolette will open the expanded spa
10 years after the present-day facility opened.
see the action over there is a huge morale booster,”
Robert said. “It makes all the inconveniences they have
to deal with, sharing lockers, tripping over each other,
everything else worth it.
just have to make it a couple more months. We’ll go over
there and everything will be awesome.”
get to this point was a journey for Nicolette and
each started their businesses at about the same time.
When they did, they were each 26 years old with two
children — both younger than 3.
Nicolette opened the spa because she was beginning to
develop arthritis after nearly a decade of being a
massage therapist. But, she loved the industry, so she
came up with the next best option.
knew my time was limited, but I love the industry so
much I didn’t want to walk away from it,” Nicolette
couple balanced ownership of two businesses, while also
being parents to two small children, in the midst of an
took hard work and plenty of dedication to get through
“We’re both very similar personalities,” Nicolette said.
“We are both hard workers, we focus really well. We work
very well together.”
Nicolette said the spa maximized its available space
about three years ago.
have three people sharing an office,” she said with a
smile. “We’re on top of each other. We just don’t have
the space, we don’t have enough room. We have waiting
lists almost daily.”
it’s a nice problem to have, demand is greater than
available supply. But that didn’t mean it was making
Nicolette or others happy. In actuality, it was making
them feel guilty.
a massage therapist by trade,” Nicolette said. “So if
someone calls and hurts themselves and they want a
massage that day, we don’t have anything for a week,
that just kills me.
whole point to being a massage therapist is to help
people and not being to help them that day is very
Today, Nicolette employs 42 people at the spa. In the
new facility, there will be a need for 10-20 more
employees. Among the employees that’ll likely be needed
include three or four massage therapists and two or
of the new offerings include a wellness center to host
Nicolette can’t wait for the time she can say “yes”
instead of “no” when it comes to helping a client,
because space won’t be an issue anymore.
business) you’re either growing or you’re dying,” Robert
said. “Up until about three years ago, we could grow
within these walls. ... Now, we’ve also filled these
walls and have gone out into the community which we
continue to grow, but now we’re stifled.
have to figure out either to not grow and not die or
grow, which is what we chose to do.”