Kohlís stores to offer free Amazon returns

Freeman Staff

Sept. 19, 2017

MENOMONEE FALLS ó Starting in October, 82 Kohlís stores in Los Angeles and Chicago will offer free returns for Amazon customers with eligible items.

According to the Tuesday announcement, Kohlís will pack and ship eligible Amazon return items for free within select Kohlís stores. 

ďWe are thrilled to launch this unprecedented and innovative concept, allowing customers to bring in their unpackaged Amazon returns to Kohlís and we will pack them, ship them, and return them to Amazon for free,Ē said Richard Schepp, chief administrative officer, in a statement. ďThis is a great example of how Kohlís and Amazon are leveraging each other's strengths ó the power of Kohlís store portfolio and omnichannel capabilities combined with the power of Amazonís reach and loyal customer base.Ē

Earlier in September, Kohlís announced an Amazon smart home experience that will be created in 10 select Kohlís stores across the Chicago and Los Angeles areas. The 10 Kohlís stores with the Amazon smart home experience will have Amazon returns integrated into the overall Amazon experience, located prominently at the front of the store. 

ďAmazon Returns at Kohlís creates a convenient location for Amazon customers to return eligible Amazon.com merchandise,Ē said Shivi Shankaran, director of Worldwide Customer Returns at Amazon. ďTeaming up with Kohlís provides an incredible opportunity to pair our world-class return experience with a great shopping experience, expanding our service options to our customers in the Los Angeles and Chicago areas.Ē