Store manager Ed Mulford
describes the Redux box used to help phones and tablets
that have been damages by water Thursday afternoon at
Victra Wireless in Hartford. The technology has been at
the store for the past three months. The box removes
moisture from liquid-damaged devices and can return the
device to a working condition.
John Ehlke/Daily News
technology now available in Hartford can salvage wet
cellphones, tablets, wearables and more.
Redux, patented technology, removes moisture from
liquid-damaged devices and returns them to working
condition. It’s now available at more than 900 Victra
Wireless stores, including at 1368 E. Sumner St.,
Hartford. Revive Electronics LLC owns the patent.
Redux machine is able to return most devices to working
condition,” said Ed Mulford, Victra Wireless storage
manager. Victra Wireless was formerly known as A
Wireless; the company name was recently changed.
Precious photos, videos, contacts and emails can be
retrieved thanks to this new device-drying technology.
“It’s a machine, and the easiest way to define it is,
that it is a dehumidifier.” Mulford said. “It’s a
machine that we put the cellphone or the smaller tablet
inside of. Some things that could hinder the process
include plugging it in and trying to recharge it.”
revive process has been successful in recovering devices
damaged by many perils, including toilet water, soapy
washing machines, puddles, mud, tomato soup, beer, wine
and more. Redux can also recover liquid-damaged
smartwatches, fitness monitors, hearing aids, tablets,
Bluetooth headsets and more.
biggest thing about Redux is that if you know you have
water damage you want to power it down and if there is a
removable battery you need to take the battery out,”
Mulford said. “Just leave it be and bring it into us and
we’ll handle it from there. Don’t put it into rice,
don’t turn it on, just bring it directly to us. Once you
plug it in you drop to about a 5 percent success rate.
“Then we put it into our machine, we go onto the Redux
website and start the process. They haven’t lost their
contacts or whatever, like personal photos. If I lost
pictures of my daughter I’d lose my mind. We just
started using the process here a couple of months ago.”
The Redux is seen Thursday afternoon at Victra Wireless
John Ehlke/Daily News
Mulford said the process has been successful at many
other company locations.
are excited to partner with Revive Electronics and offer
the Redux technology to our customers,” said John
Stratton, CEO of Victra Wireless. “This partnership not
only allows us to save our customers money by
eliminating the cost to replace entire devices, but also
enables them to recover their data, and save potentially
irreplaceable information, such as contacts, photos,
videos and more.”
Redux customers pay a nonrefundable diagnostic fee of
$10 to attempt the revival process. The cost for a
successful recovery of a basic phone or a data device is
$50, while a smartphone, tablet or wearable is $90. A
discount is provided to customers who have a monthly
device insurance offered by the wireless service
customers who want a more proactive approach, Redux is
available through a discounted membership program for
$29.99. Each membership provides two dry attempts for up
to 24 months at no additional cost and offers a limited
money back guarantee on the recovery outcome.
“Most people think their phone is fried when it gets
wet, and that’s not always the case,” said Reuben
Zielinski, co-founder of Redux. “Redux removes 100
percent of the moisture from wet electronics, allowing
many mobile device users to recover their hardware
investment and precious data.”
drying process typically takes less than one hour.
Redux was inspired when co-founder Joel Trusty’s wife
subjected her cellphone to a full cycle in the washing
machine and was devastated that not only was the phone
ruined, but all the data, contact information, photos
and videos were lost. With a background in
manufacturing, Trusty had an idea for how to save his
wife’s phone and knew his friend and neighbor,
Zielinski, an ex-IBM employee, had the equipment to put
his idea into practice. Together, they fixed the phone,
and within one week created the first Redux model.