Thiensville insurance agent earns accolade

News Graphic Staff

April 9, 2019

THIENSVILLE — Todd Davis, an American Family Insurance agency owner in Thiensville, has been recognized by American Family Insurance for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.

“An extraordinary customer experience is a top priority at American Family and our agency owners are a critical part of accomplishing that,” said Ann Hamilton, American Family Insurance customer experience vice president, in a news release.

“The select group of agency owners who have attained the American Star Excellence in Customer Experience Certification have, according to their customers, consistently provided that outstanding service that is a differentiator for us among insurance providers,” Hamilton added.

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program, according to the news release.

The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family Insurance agency owner.

Davis has been an agency owner for American Family since February 1985.

His office is located at 157 Green Bay Road in Thiensville. The phone number is 262-236-8848.