WEST BEND – Kevin Steiner,
president and CEO of West Bend Mutual Insurance Co., recently
announced the promotions of five company executives:
Heather Dunn is now senior vice president, as well as chief
financial officer, a position she’s held since 2017. Dunn joined
West Bend in 2008 as controller and was promoted to assistant vice
president— corporate accounting in 2010, and vice president and
controller in 2014 before being named vice president— chief
financial officer. She serves on the board of the United Performing
Arts Fund, the Museum of Wisconsin Art, and the Insurance Accounting
& Systems Association and has volunteered with Junior Achievement.
David Ertmer has been promoted to senior vice president—claims and
is responsible for all claims operations at West Bend, including the
company’s specialty lines and workers’ compensation divisions.
Ertmer joined West Bend in 2009 as director of workers’ compensation
claims and was promoted to vice president—claims in 2011. He serves
the community in various leadership roles on nonprofit boards,
including past president of the West Bend Area Chamber of Commerce
and vice president of Family Promise of Washington County.
Rob Jacques has been promoted to senior vice president— commercial
lines, overseeing all commercial underwriting operations at West
Bend, including the company’s specialty lines and workers’
compensation divisions. Jacques joined West Bend in 2000 as a
regional sales manager. He became a regional underwriting manager in
2003, assistant vice president — commercial lines in 2005, and vice
president — commercial lines in 2007. He serves on the board of the
West Bend Public Schools Foundation.
Jim Schwalen has been named senior vice president — personal lines
and marketing, continuing in his duties of overseeing the personal
lines underwriting division and marketing division, as well as the
company’s service center. He’s also responsible for the company’s
He joined West Bend in 1997 as assistant vice president — personal
lines. He was promoted to vice president- personal lines in 2004,
and in 2008, was named vice president personal lines and marketing,
a role that included oversight of the company’s service center.
Schwalen is past president of the Underwriting Executive Council and
currently serves on various local nonprofit boards, including The
Threshold Inc. and the Washington County Fair Park.
Kelly Tighe is now senior vice president — sales and will continue
to lead the company’s sales efforts, including oversight of the
company’s distribution system. He’s also responsible for the
company’s expansion plans. He joined West Bend in 1999 as state
sales manager and was named director of sales in 2001, assistant
vice president of sales in 2007, and vice president of sales in
Tighe is a past president of United Way of Washington County, the
West Bend Public Schools Foundation, and the Volunteer Center of
He serves on the boards of the St. Joseph’s Hospital Foundation, the
Boys and Girls Club of Washington County, and the West Bend Public