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On The Money: Where to take your consumer complaint

July 30, 2010


Resolving a product complaint with a manufacturer or retail outlet can prove frustrating for a consumer. A few options exist, however, than can help consumers deal with a product or service complaint.

A wide range of websites feature consumer complaint information, from general complaint-filing guidelines to product-service specific areas and seeking legal assistance.

Here are just a few:

—AirSafe.com: http://www.airsafe.com/complain/complain.htm

Lays out how to file a complaint about airline service.

Better Business Bureau : http://www.bbbonline.org/consumer/complaint.asp

Acts on behalf of consumers in a variety of areas, including new cars and identity theft.

Federal Trade Commission : http://www.FTCComplaintAssistant.gov/

Provides submitting a complaint service with "Complaint Assistance" form.

—Lawyers.com:

http://consumer-law.lawyers.com/Finding-Legal-Help-for-Consumer-Issues.html

Features guide for finding legal help with consumer problems.


U.S. Food and Drug Administration
: http://www.fda.gov/opacom/backgrounders/problem.html

Key location for reporting problems with food or medical products.

 


McClatchy-Tribune Information Services