NEW
YORK - Challenging times can bring new growth for
companies that make it their mission to thrive and not
merely survive. But to get there, instead of fixating
on risk and uncertainty, it is critical to focus on
uncovering hidden opportunities.
Jump
Associates, a research and strategy firm helping
companies create new ways to grow, offers these five
tips on how business leaders can drive growth during
an impending recession:
1. Know
yourself. Successful innovators play to their
strengths. When the going gets tough, there's no
margin for error. You can't afford to waste time,
money or talent trying to become some other
organization. Instead, now is the time to take a good,
hard look at what you've got and deploy it to your
best advantage. Consider beginning an innovation
capabilities audit, a retrospective portfolio analysis
and broad stakeholder interviews to identify unique
areas of strength.
2. Know
your customer. The most successful products and
services go beyond functional benefits to satisfy
deeper, more emotional needs. Understanding and
connecting with those needs requires empathy. When
times are hard, people stand by companies that go the
extra mile to understand what's happening in their
lives and help them find solutions to their problems.
Now is the time to develop or deepen your customer
empathy through grassroots outreach,
emotional-insights research and the co-creation of new
products and services with ordinary people.
3. Know
your strategy. Constraints provide focus and increase
creativity. Contrary to popular belief, the most
successful innovations almost always come from
negotiating competing constraints -- not from blue-sky
brainstorms. Strategic approaches to growth in a
stagnant market include reframing your competitive set
to discover hidden opportunities and chartering
multiple small projects to explore targeted new
business territory while also developing the
capabilities needed to scale up the operation once
conditions improve.
4. Know
what you don't know. Build rapid learning and
adaptation into the process. Some things are critical
to know before you launch; others can only be learned
by doing. And then there are all the factors that you
don't know that you don't know -- the truly unknown.
Innovation tools that support rapid testing,
evaluation and adaptation -- such as discovery-driven
planning, opportunity mapping and new product and
service roadmaps - are specifically geared for finding
success in uncertain environments.
5. Know
how to lead. Hard times call for courageous
leadership. When times are tough, people can get
scared. Even companies react instinctively and
abruptly, trying to eliminate risk and variability
from their operations. A leader with vision counters
these tendencies by using uncertain conditions to
drive big change. Devise unconventional organizational
structures, incentive systems and metrics to keep
teams on track and help them succeed, then draw
successful practices from these experiments into the
core organization to guide the direction of the whole
company.