MADISON - If a hacker breaks
into confidential data kept by the state Department of
Revenue, a designated privacy officer stands ready to
implement the agency's emergency response plan.
No other state agency is as
prepared.
While others have plans in
case secret information is compromised, internal audits
reviewed by The Associated Press show that many others do
not. And because the information was redacted on several
responses - as a security measure against hackers - it's not
known whether some agencies have plans or not.
The Revenue Department is the
only one with a designated privacy office, according to a
report done by privacy protection company Metavante.
The state's ability to
protect confidential data, including taxpayers' Social
Security numbers, has come into focus since two high-profile
breaches earlier this year.
It was another error in 2006,
when a printer hired by the state incorrectly printed Social
Security numbers on the mailing labels of 171,000 tax forms,
that the Revenue Department created its privacy office.
The office started in March
2007 and is run by the department's deputy administrator
Lili Best Crane. She spends about 20 percent of her time on
privacy issues and is the lead contact person in the case of
an emergency, said department spokeswoman Jessica Iverson.
The Revenue Department also
has a plan for dealing with security breaches. But many
other agencies do not.
The Metavante report released
Tuesday doesn't go into detail about the lack of security
response plans, other than targeting their absence as a
potential risk.
"Not having formal
incident response plans in place to timely address security
breaches if they occur could lead to inconsistent actions
being taken by staff hindering resolution efforts," the
report said.
The fact that some agencies
don't have security plans is troubling, said Chris Ahmuty,
executive director of the American Civil Liberties Union of
Wisconsin.
"This stuff is not
new," he said. "Some portions of the private
sector are way ahead. ... The state has not put a lot of
effort into it."
The Department of Natural
Resources and Capitol Police were among those reporting that
they do not have a plan. The Department of Insurance said it
was reviewing options for a plan. But a suggestion it
offered, which began, "It would be better for ..."
ended there before being blacked out.
One division of the Insurance
Department said it did have a policy, but the name of the
division was blacked out.
Those responses weren't the
only ones deleted.
Also redacted were details
about who filled out the audits, details about private
information collected by the state and how it's handled, and
any concerns agencies may have about shortcomings in their
procedures.
The information was withheld
because it could "provide a 'key to the lockbox' to
potential hackers and identity thieves," said
Department of Administration chief legal counsel Cari Anne
Renlund.
Even with the redactions, the
audits submitted by 15 state agencies show numerous
inconsistencies across government when it comes to
collecting, handling, and protecting private information.
On Tuesday, Gov. Jim Doyle
ordered that a plan be developed to implement all the
recommendations of the Metavante report, which includes
bolstering training for state employees in handling private
information, no longer using Social Security numbers as
identifiers unless absolutely necessary, and developing
formal response plans when there is a breach.
There is no time line yet, or
cost estimate, for implementing all of the report's
recommendations.