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QUESTION:
I wonder when you will receive this message, dated
Aug. 3
.
The above
sentence sounds strange, but for some unknown reason a
number of the e-mails I've sent via
Microsoft's
Outlook Express over the past several months were
suddenly delivered on
July 29
, and are dated as if I'd sent them on
July 28
at about
9 p.m.
I wasn't at my computer then, and I have no idea where
they've been hiding.
The
oldest message was one I had sent in
February 2009
; the most recent was from mid-July. Is there a logical
explanation?
—
J.H. Laverne Palmer
,
Ottawa, Ontario
ANSWER:
You'll be happy to know that I received your
Aug. 3
e-mail the same day. I suspect your e-mail provider was
to blame for the problem, although it's possible there's
a flaw in your copy of Outlook Express.
Your
e-mail provider probably had a mail server (a computer
that relays e-mail to its destination) that wasn't
working and periodically trapped your e-mails. The
e-mails probably were time-stamped with a
July 28
date when the mail server was fixed.
But it
would be a good idea to check out possible problems with
Outlook Express (see http://tinyurl.com/2uwcyvu/)
or reinstall the program to eliminate any flaws.
Microsoft
has replaced Outlook Express with Windows Live Mail, but
you can still download it as part of the 2005-vintage
Internet Explorer 6 at http://tinyurl.com/558l5/.
Q: The
"Internet key" on the keyboard of my 2005 HP
PC no longer works, and I'm afraid I uninstalled
something. What should I do?
—
Carolyn Bailey
,
North Miami Beach, Fla.
A: There
was a keyboard issue caused by a
Microsoft
software patch several years ago; you may have gotten it
more recently as part of a cumulative Windows update. HP
offers a free, downloadable software patch for Windows
XP (which a 2005 PC would have) that should correct the
problem. See http://tinyurl.com/o5sw29/.
Q: I want
to load some software for my
Nikon
digital camera onto my computer. But the instructions
say to first turn off my anti-virus software, which is
Avast Free Antivirus. How do I turn it off?
—
Nick Regan
,
Carleton Place, Ontario
A: I
haven't used Avast software, but tech advice website
eHow.com says you can turn it off this way: Right-click
the Avast icon on the task bar at the bottom of your
screen, and click the "access protection
control" button. Enter your Avast password and
click OK. In the resulting window, click
"terminate," then click OK.
Don't
forget to turn the antivirus software on again after you
install your camera software.
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