I canít send email messages from my Microsoft Windows
Live Mail program anymore, and my computer support
people canít figure out how to fix it. As an
alternative, they set up a Google Gmail account for me.
But I canít use my Windows Live Mail contacts on Gmail
except for a few email addresses I managed to transfer
between the two. What should I do?
Paul Ehrhard, Hastings, Minn.
Many people have trouble with Windows Live Mail because
of its complexity. I suggest that you switch to using
Gmail exclusively instead of trying to use the two email
Windows Live Mail and Gmail represent two different ways
of handling email. Windows Live Mail is "client
software," a PC program that stores your email and
contacts on your hard drive. Gmail is "Webmail,"
meaning that it stores everything online.
the two can work together. Windows Live Mail can act as
a central receiving point for messages from several
different email accounts and providers, including Gmail.
The trouble is that Windows Live Mail and Gmail have
only limited interaction. As a result, you canít use
your entire Windows Live Mail contact list to send
emails through Gmail.
solution is to switch from Windows Live Mail to Gmail
and take all your email contacts with you. First
"export" your Windows Live Mail contacts to
your PC as a ".CSV" (comma-separated values)
file. Then log on to Gmail at Gmail.com (not via Windows
Live Mail) and upload the .CSV file. For detailed
instructions, see tinyurl.com/py7pts3.
When you get to "Step 2: Importing Contacts Into
Gmail," you may need to perform an interim step not
listed in the directions. If, when you click on Gmailís
"Contacts," you get a vertical rather than a
horizontal menu, click "More," then
"Import." Youíll be given the choice
"Go to old contacts." Click on that, then
resume following the directions by clicking
Iím having problems with my Lenovo IdeaPad Yoga 13, a
laptop that converts to a tablet PC. The battery will
only charge up to 60 percent of capacity. And I canít
output video to an external computer screen, even though
Iíve reinstalled the video driver software as
suggested. What should I do?
Plantan, Bloomington, Minn.
It sounds as if your battery is wearing out and needs to
be replaced (see tinyurl.com/o5a8hpt). Because your
video output problem wasnít solved by reloading the
video driver, I suspect the cause is a hardware failure.
Unfortunately, the Yogaís video hardware is built into
its main circuit board, so youíd need to replace that
doubt itís worth spending approximately $300 on parts
(plus labor) to fix a nearly three-year-old computer
that originally sold for about $1,100. You could buy a
new PC or a used Yoga similar to yours (about $700, see