With
prices from $10 to $150, consumers may be as puzzled
as I am as to what makes one Bluetooth headset better
than another.
Bluetooth,
the wireless technology that connects a cell phone
with a headset, is an engineering standard. So,
technically, if gadget manufacturers follow the rules,
one Bluetooth device will work with another Bluetooth
device.
But,
apparently, things can still go wrong in translation.
One guy I know spent $20 and regrets it. Another spent
$80 and said it sounds great. Frills aside, what makes
a Bluetooth headset sound good?
I posed
the question to Craig Ochikubo, vice president and
general manager of Bluetooth at Broadcom Corp. in
Irvine, Calif. Broadcom is the Bluetooth chip of
choice in many mobile phones.
He said
Broadcom's chip contributes two things: the radio and
the audio processor. A stronger radio means less
static and a clearer connection between the phone and
headset. The audio processor (or digital signal
processing technology) manages the quality of the
voice coming in and out of the cell phone and
earpiece's microphone.
Other
tweaks, like Broadcom's "SmartAudio," were
added to its chip to listen to the speech and minimize
the background noise that may interfere with the call.
If your headset has an inferior chip and software, the
conversation won't be as pristine as it could be. His
words:
"Inferior
performance in a headset can generally be attributed
to the quality of the components in the headset (i.e.
the chips and software). Lower cost, basic Bluetooth
components usually do not have any special elements
added to improve radio or audio performance above and
beyond what basic Bluetooth is capable of. Components
from top-tier suppliers will usually have more
sophisticated technology designed to improve the
experience. In general, if a headset is performing
poorly, the consumer should eliminate possible
'blockers' between the headset and the phone, such as
metal or even the body. Radio waves travel best
through the air so a clear shot between the two should
improve performance."
But
unless you open up the headset, there's no simple way
to determine whose chip is inside.
Over at
Aliph, which sells the highly rated Jawbone, design is
just as important as the technology, said Michael
Williams, the company's director of product marketing.
From a design perspective, the $130 Jawbone has a
sensor that rests on the cheek and can feel when the
user's jaw moves - or speaks. Aliph combines that with
military-grade noise-cancellation technology to
determine what is the conversation and what isn't.
"If
you can talk while you're in a tank on the
battlefield, you can talk in an airport," he
said.
Aliph
also bumped up the technology by adding two more
microphones inside its sleek headset to better grab
audio. Plus, there's a stronger radio, thanks to
chipmaker CSR, to make sure there's less static.
So,
price does matter?
"Once
you get over the $119 price range, that's when you
really have the whole package," Williams said.
One
problem with going cheap is the possibility of buying
a fake Bluetooth headset. PhoneArena.com tested
several Bluetooth products and concluded that
counterfeits fared 25 percent worse in quality.
Still,
the best way to ensure you're getting a good headset
is to read online reviews by respected sources.
Ochikubo
also suggests that you test a headset in person. Stand
as far away from the cell phone and see how good the
connection is. If the reception is still good from
across the store, that means there's a better radio
inside.
The big
names, like Motorola, are also asking for better
quality and chips, Ochikubo added.
Elliot
Darvick, editor at MyRide.com, advises that you try on
the headset if only to make sure it's comfortable.
Also, one way to keep costs down is to take a look at
the headset's features, such as noise cancellation,
and ask, "Do I really need to pay extra for
X?"