As the Pride of Aloha pulled into the pier at Kahului,
the West Maui Mountains shone a bright green in the morning
sun and a warm sea breeze blew across the ship’s stern.
Standing on the deck, taking it all in, Dee Birdwell of
Arkadelphia, Ark., smiled.
‘‘If it got any prettier than this, I don’t think I’d
be able to handle it,’’ he said.
Maui was the third of the three Hawaiian islands visited
on a seven-night cruise in December on NCL America’s
U.S.-flagged vessel. The U.S. flagging is worth noting,
because it had been the crux of a rocky debut for the Pride
of Aloha last year.
The ship also stops at Kauai and the Big Island. Because
the cruise begins and ends at Honolulu on Oahu, you might
say the ship visits four islands.
As a U.S.-flagged ship, the Pride of Aloha offers a huge
advantage over the foreign-flagged ships that have been
sailing in Hawaii for years. U.S. law requires that
foreign-flagged ships begin in or end in or visit a foreign
port. Hawaii’s isolation made this problematic, and the
only solution was to sail a great distance from, say,
Ensenada, Mexico, or take time out of the middle of the
cruise to sail about 1,200 miles south to Fanning Island in
the Republic of Kiribati.
By putting a ship into the water with U.S. flagging, NCL
America seemed to have a winning formula. (NCL America is a
new brand created by the corporation that owns Norwegian
Cruise Line.) The ship could spend the entire cruise in
Hawaii, thereby offering a more enticing itinerary. With no
need to spend long days at sea, the Pride of Aloha could do
its sailing mostly at night, leaving days free for
passengers to explore the islands. On the seven-night
cruise, passengers are allowed 1 1/2 days on Kauai and two
full days on both the Big Island and Maui.
With so much time in dock, the Pride of Aloha can offer a
vast number of shore excursions - 40 on Kauai, 57 on the Big
Island (24 at Hilo and 33 on Kona) and 40 on Maui. Those who
choose not to purchase excursions from NCL America are free
to devise their own - rent a car, seek out a beach for the
day, stay aboard ship or take one of many free shuttles for
shopping.
My choice of excursions included a helicopter ride around
Kauai and its magnificent Na Pali Coast, a visit to Hawaii
Volcanoes National Park on the Big Island, a round of golf
at Waikoloa Beach Resort on the Big Island’s Kohala Coast
and a 22-mile downhill bicycle ride from the summit of Maui’s
tallest peak, the Haleakala volcano. I also rented a car for
a day on Maui and drove the notorious Road to Hana, which is
as much a road rally as it is an incredibly scenic drive.
Still, with all that, the things I didn’t have time to
try included scuba diving, sport fishing, ATV adventures,
horseback riding, waterfall hikes, kayaking, surfing, sunset
sails and luaus.
Clearly, the islands are the cruise’s big attraction.
But the Pride of Aloha also provides all the pampering and
amenities that cruise passengers have come to expect - spa,
fitness center, galleria, nightclub, a theater for nightly
shows, two pools, hot tubs, room service and freestyle
dining with buffet restaurants and five fine-dining
restaurants (but no casino; gambling is illegal in Hawaii).
The ship is brightly decorated with a Hawaiian theme, and
the Pride of Aloha Band’s frequent forays into Hawaiian
music make it impossible to forget where you are.
So how could the Pride of Aloha not be a success from the
outset? NCL America’s troubles began in January 2004.
Originally, the new Pride of America was going to be its
first U.S.-flagged ship in Hawaii. But while construction
was being completed in Germany, a severe storm sank the ship
up to its third deck.
Because of the damage, the ship’s introduction was
postponed for a year. NCL America took an existing ship, the
5-year-old Norwegian Sky, gave it a quick makeover and
launched it as the Pride of Aloha in early summer.
But more problems were on the way. By law, a U.S.-flagged
ship must have an American crew. When launching a new ship,
a cruise line normally will enlist some of its best crew
from its other ships to ensure the smoothest possible debut.
But foreign-flagged ships have a foreign crew, so NCL
America had to start from scratch.
When the ship launched last summer, the inexperienced
crew simply wasn’t up to the task. Some crew members found
the work and long hours so demanding, they quit. The ship
was short-staffed, service suffered and passengers became so
disgruntled that NCL America issued an apology, refunded a
portion of a mandatory service fee and offered discounts on
future cruises. (NCL America has since suspended the service
fee, pending an evaluation, leaving tipping up to the
passengers.)
Meanwhile, passengers went to the Internet and ravaged
the Pride of Aloha in reviews. A sample from a reviewer
named Katie on cruisecritic.com: ‘‘This is NOT the
cruise for you! I have nothing but bad things to say about
this ship and its crew.’’
Pressure on the cruise line to right the ship rose
quickly.
‘‘It was brutal, very difficult,’’ said cruise
director Patti Honacki, recalling those early sailings.
‘‘I’m used to going out there and having everybody
tell me how much fun they’re having.’’
One problem was that when crew members quit and new
people are hired, Coast Guard-mandated certification and
training can take up to two months, Honacki said. So there
was no quick fix.
This past fall, the Pride of Aloha slowly worked out the
kinks, and favorable reviews began to replace the diatribes.
‘‘We came expecting the worst,’’ said Heather
Dunigan of Newark, Del., who cruised last month with her
husband, Brian. ‘‘There were a few glitches in the
service, but to see Hawaii in such a relaxing way, I’m
willing to ignore a few lapses. With two days on each
island, you can’t beat the itinerary.’’
For cruise director Honacki, who grew up in Joliet, Ill.,
and went to summer camp three years at Our Lady of the Snows
in Belleville, the improvements have been a major relief.
‘‘It’s a piece of cake now compared to what it was,’’
she said. ‘‘Taking out a ship is one of the hardest
things you’re going to do - you’re going to work
100-hour weeks for four weeks.’’
Honacki, 34, earned a bachelor’s degree at Millikin
University in Decatur, Ill., and a master’s degree at
Southeast Missouri State, then became an assistant dean at
Texas Tech. In midcareer, she decided to pursue a new life
on the high seas.
‘‘It was my pre-midlife crisis,’’ she said.
‘‘One day it hit me - there’s got to be something out
there beyond the four walls of an office.’’
On the Pride of Aloha cruise last month, passengers
included a generous number of older folks, a few families
with children, honeymooners and spouses observing
anniversaries. Birdwell, the Arkadelphia passenger sailing
with his wife, Roberta, wasn’t observing any milestone in
particular.
‘‘We’re celebrating being alive,’’ he said with
a smile. ‘‘At our age, that’s a good reason.’’
At 71, Dee is seven years older than Roberta. He’s a
diabetic, walks with the aid of a cane and has other health
problems, he said. Although they estimated their trip,
including cruise, airfare and other expenses, would cost
$6,000, they figure they’re in the ‘‘now or never, you
can’t take it with you’’ stage of life.
As a girl, Roberta lived in Hawaii when her father, a
career Air Force man, was stationed at Pearl Harbor.
‘‘I’ve always loved the islands,’’ she said.
‘‘Back then, it was truly a Hawaiian paradise.’’
Dee grew up in Neosho, Mo., and they have a daughter,
Robin Ishmael, who teaches second grade in the Pattonville
School District.
‘‘It’s been a very enjoyable trip,’’ Dee said.
‘‘The service at the restaurants is just outstanding.
The young people have been very friendly and very attentive
and like to talk - and that’s nice for us, because we like
to talk.’’
---
Ship: Pride of Aloha
Cruise line: NCL America
Capacity: 2,144
Crew: 800
Seven-night itinerary: Honolulu to Nawiliwili, Kauai; to
Hilo on the Big Island; to Kona on the Big Island; to
Kahului, Maui; and back to Honolulu.
Sister ships: The Pride of America will begin sailing in
Hawaii this summer, with the Pride of Hawaii scheduled for
2006.
---
IF YOU GO:
Cruise prices: Brochure rates start at $849 per person,
double occupancy. Airfare to Honolulu is not included, but
may be purchased through NCL.
Service center: Passengers can get answers to pre-cruise
questions at the NCL America customer service center in the
lobby of the Waikiki Beach Marriott in Honolulu.
Shows: Nightly entertainment includes a magic show and
three dance and musical productions by the Jean-Ann Ryan
Company. Smoking: Allowed, except in dining rooms.
Car rentals: Renting a car and doing an independent
excursion is a popular option at each port. Shuttle service
is often available to pick up the car. It’s best to call
the rental company of your choice before you leave home.
Helicopter tour: Will Squyres Helicopter Tours will send
a van to pick up passengers at the pier in Nawiliwili for a
short ride to the airport. Call 1-888-245-4354 or e-mail
squyresaloha.net. Helicopter excursions also can be arranged
onboard the Pride of Aloha.
Cruise highlights: An afternoon cruise past Kauai’s Na
Pali Coast and a nighttime cruise past a lava flow on the
Big Island.
Post-cruise extension: Excursions on Oahu are available
after the ship returns to Honolulu.
More information: Call 1-888-625-4292, go to www.ncl.com/ncla,
or call a travel agent.
-